Last updated: November 6, 2026
CRV Service operates this website and provides funnel design, reputation management, and AI automation services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, contact us, book an audit, or use our services (the “Services”). By using the Services, you acknowledge that you have read this Privacy Policy.
Personal Information We Collect
Depending on how you interact with us, we may collect: contact details (name, business name, email address, phone number, and address); account and engagement information (the services you inquire about or purchase, billing details, and payment confirmations — payment card data is processed by our payment providers and is not stored by us); communications (messages you send us, audit and consultation notes, and call or form submissions); customer data you provide for your engagement (for example, customer lists used to send review requests on your behalf); and device and usage information (IP address, browser type, pages visited, and similar data collected automatically, including through cookies and analytics tools).
How We Collect It
We collect personal information directly from you (forms, bookings, emails, calls, and onboarding), automatically through the Services (cookies and similar technologies), and from service providers and partners who help us operate the Services.
How We Use Your Information
We use personal information to: provide, tailor, and improve the Services, including performing our contract with you; process payments and manage your account and trial; communicate with you, including answering inquiries and sending service-related messages; send marketing communications you can opt out of at any time; operate review-request and follow-up campaigns on behalf of our clients; and for security, fraud prevention, and legal compliance.
How We Disclose Information
We may disclose personal information: to service providers who perform services on our behalf (for example, hosting, scheduling, payment processing, email delivery, CRM, and analytics providers); to platforms our clients authorize us to connect (for example, Google); when you direct or consent to the disclosure; to comply with applicable law or valid legal process; and in connection with a business transaction such as a merger or sale. We do not sell your personal information.
Client Customer Data
When a client provides us with information about their customers so we can send review requests or follow-ups on the client’s behalf, we process that information only on the client’s instructions and only to provide the Services.
Cookies and Analytics
We and our providers may use cookies and similar technologies to operate the website, remember preferences, and understand how visitors use the Services, including through Google tools where enabled. You can control cookies through your browser settings.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of marketing communications or certain data sharing. To exercise any right, contact us using the details below. We will not discriminate against you for exercising your rights.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.
Security and Retention
No security measures are perfect, and we cannot guarantee absolute security. We retain personal information only as long as needed to provide the Services, maintain accounts, comply with legal obligations, and resolve disputes.
International Transfers
We may transfer, store, and process your personal information outside your country of residence. Where required, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page, update the “Last updated” date, and provide notice as required by applicable law.
Contact
Questions about these policies? Contact CRV Service at michael@crvservice.com or (240) 609-0568.