Last updated: November 6, 2026
Products — 30-Day Returns
For physical products purchased from CRV Service (such as Retro AI merchandise), we offer a 30-day return policy: you have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you will need your receipt or proof of purchase.
To start a return, contact us at michael@crvservice.com. If your return is accepted, we will send you a return shipping label and instructions, including the address to send your package to. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or not what you ordered, so we can make it right.
Exceptions
Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, and hazardous materials. We also cannot accept returns on sale items or gift cards. Contact us if you have questions about a specific item.
Exchanges
The fastest way to exchange an item is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is in the condition described above.
Refunds for Products
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days; your bank or card company may need additional time to post it. If more than 15 business days have passed since we approved your return and you have not received your refund, contact us.
Services — Setup Fees and the 14-Day Trial
CRV Service engagements begin with a one-time setup fee that covers the work of building and configuring your systems. Because that work is performed at the start of the engagement, the setup fee is earned when the work is done. Your 14-day trial begins when your systems go live. If you decide not to continue at the end of the trial, no monthly fee is charged — the engagement simply ends. Monthly fees paid for a service period already in progress are not refundable for that period, but you may cancel future months at any time.
Digital Products
Due to their nature, digital products and assessments are not returnable once delivered, except where required by law or where the product was not delivered as described — contact us and we will make it right.
Contact
Questions about these policies? Contact CRV Service at michael@crvservice.com or (240) 609-0568.